FAQs

Browse our products and add your selected items to the cart. Once ready, proceed to checkout, enter your details, and confirm your order.

Orders can be canceled before they are shipped. Please contact us promptly if you wish to cancel an order. Email: hello@scoopwholefoods.ae Phone: +971 58 551 6802.

Please note the refund will be processed only through the original mode of payment and may take 15 - 30 business days to reflect.

We accept Visa, MasterCard and Apple Pay credit/debit cards in AED. All transactions are secure and encrypted.

Yes. We use industry-standard encryption to ensure your payment details remain safe and confidential.

We currently deliver within Dubai, UAE. If you would like a delivery to Abu Dhabi, please email us at hello@scoopwholefoods.ae.

Yes, we offer scheduled delivery options at checkout. Immediate delivery may also be available for certain orders.

No, food items are non-returnable unless they are damaged or defective upon receipt. Please report any issues within 48 hours.

Refunds are processed through the original mode of payment. Contact us at hello@scoopwholefoods.ae or 971 58 551 6802 for assistance.

We offer a diverse range of products, including organic, sustainable, and fair-trade items. Each product's designation is clearly indicated in its description. We are committed to sourcing high-quality products that align with our values of sustainability and health.

Allergen information is listed on the product description pages on our website. If you have specific concerns, feel free to contact us at hello@scoopwholefoods.ae.

You can reach us via phone at +971 58 551 6802 or email at hello@scoopwholefoods.ae.

Our store and customer support team are available Monday to Sunday, 10:00 AM to 10:00 PM (Holiday times may vary).